Frequently asked questions

Everything you need to know before you try it.

• What is your return policy?

  We offer a 30-day return policy on all unused products in their original packaging. Please contact our customer service team to initiate a return.

• How long does shipping take?

  Standard shipping typically takes 4-7 business days. Express shipping options are available at checkout for faster delivery to certain regions.

• Is this product suitable for sensitive skin?

  Yes, our products are dermatologically tested and formulated to be gentle on all skin types, including sensitive skin. However, we recommend doing a patch test first.

• How do I choose the right shade?

  Use our Shade Finder tool above to find your perfect match. You can also consult our shade guide or contact our beauty advisors for personalized recommendations.

• Are your products cruelty-free?

  Yes, all our products are 100% cruelty-free and never tested on animals. We are certified by leading cruelty-free organizations.

• What is the shelf life of this product?

  When stored properly in a cool, dry place, our products have a shelf life of 24 months from the manufacturing date. Once opened, we recommend using within 12 months.

• Do you offer international shipping?

  Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Please check our shipping page for more details.